Refund & Return Policy

Last updated: September 8, 2026

Returns, exchanges & order issues

Most Whisker Thread Studio products are made to order after you place your order. Because of this, we do not ordinarily accept returns or exchanges for change of mind, ordering the wrong size or color, or other buyer-selection errors, except where required by applicable law.

Damaged, defective or incorrect items

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 14 days of delivery. Include your order number, a description of the issue, and clear photos where applicable. We will review the issue and, when approved, provide an appropriate resolution, which may include a replacement or refund.

Please do not send an item back unless we provide return instructions.

Order changes and cancellations

Made-to-order products can enter production quickly. If you need to change or cancel an order, contact us immediately. We will try to help, but changes or cancellations cannot be guaranteed once production has started.

Shipping problems

If your shipment appears lost, arrives damaged, or the tracking information shows an unexpected delivery issue, contact us with your order number so we can review the fulfillment and carrier information.

Refunds

If a refund is approved, it will be issued to the applicable original payment method where available. After a refund is issued, your bank or payment provider may require additional processing time before the funds appear in your account.

Contact us

For return, replacement, or refund questions, email us at forlvp7@gmail.com or use our Contact page. Please include your order number when contacting us about an existing order.

This policy does not limit any consumer rights that cannot be excluded under applicable law.